auticon applied NLP to help Zurich transform employee feedback into actionable insights across 56,000+ staff.
With millions of survey datapoints across languages, Zurich needed a way to extract insights from unstructured feedback to inform strategy and employee engagement.
auticon technologist Felix applied NLP to classify, cluster and analyse large-scale survey responses. He contributed to algorithm design, model development, and trained systems to detect trends and sentiments from 2015 onwards.
Enabled global feedback analysis at scale
Deployed NLP across multilingual datasets
Reinforced the value of cognitive diversity in complex AI projects and reshaped team perspectives on neurodiversity through close collaboration with an autistic technologist.
Working with Felix has been eye-opening… he’s the type of person who solves problems with the best solution, not the easiest one. It’s allowed us to appreciate a different way of thinking.
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