Tel.: +49 89 200 60 68 0 ed.nocitua@ofni

Dienst Justitiële Inrichtingen (DJI)

Boosting efficiency and public service outcomes through RPA.

Project Details

DJI used RPA to boost efficiency and public service outcomes, powered by auticon technologists.

Country:Netherlands
Industry:Government & Public Sector
Engagement:QA & Testing | Robotic Process Automation | Software Development
Tech Stack
38-Website Project Portfolio Image

About

DJI, under the Ministry of Justice and Security, is responsible for the detention and rehabilitation of convicted individuals across 50 locations in the Netherlands.

The Challenge

The Shared Service Centre (SSC) aimed to improve service delivery, cut costs, and prepare operations for the digital future. They sought to automate up to 100 administrative processes and save 50,000 staff hours annually.

The Solution

A phased development approach was implemented using UiPath, combining DJI staff with auticon RPA developers. The team co-created scalable automation solutions tailored to public service operations.

The Benefits

  • 100 RPA robots launched
  • Freed up 35 FTE
  • Enhanced service quality

The Highlights

  • Mixed-team collaboration model
  • Target of 50,000 hours saved annually
  • Automation embedded in national-level justice infrastructure

Social Impact

Created impactful jobs for neurodivergent RPA specialists and supported public sector innovation.

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